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These rules override your standard call-handling principles for that extension. These rules can be helpful for particular situations this sort of as promotions and activities: Clients can connect with a contest amount and get a unique information or leave a information, for case in point and the rule can be modified or turned off when the contest finishes. To produce a Rule for a particular Group, go to Configurations > Mobile phone Process , faucet Team , then faucet a particular Team.

Tap Connect with Managing , then faucet the Innovative tab. Tap Include Rule . On this Customized Rule screen, give your Rule a Name , then select the circumstances: Day and/or Time the phone will come in the Caller ID of the caller and/or the Referred to as Range .

You can mix these options. Tap Upcoming .

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If you picked Day and/or itune store app Time as your Rule issue, now select a Weekly Schedule and certain moments for just about every working day if you desire. Or pick a Unique Date Selection . Then tap Back again , check out your Ailments Summary, and tap Subsequent . If you picked Caller ID for this rule, you can enter a person or far more phone quantities, or opt for names from your Speak to listing, or enter spot codes or other partial figures.

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Faucet Up coming . If you picked Called Selection , opt for the number(s) to which the Rule will be used. The alternatives will be the Principal Selection , or the Team Car-Receptionist . Tap Following and decide on when to apply the Rule: all through Company Hrs, Right after Several hours , or Always .

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Now find the motion to choose when incoming phone calls match this rule:Forward Phone calls: Then established customized Get in touch with Screening, Connect with Forwarding, or Messag­es managing for these calls.

Get Messages Only to mail callers to voicemail. You can pick out to consider messages or not, and can customize the voicemail greeting. Engage in Announcement Only and then finish the contact. Unconditional Forwarding , which quickly forwards the contact to a range you then choose, bypassing any other get in touch with handling, including greetings, get in touch with screening, voicemail, and Softphone. You can also set Team Greetings and Contact Handling for this Rule, and under Messages pick a voicemail greeting and pick out the extension that will get messages generated by use of this Rule.

As you can see, there are wealthy program­matic possibilities with this Progress Rule attribute. Tap Accomplished . You can go back to edit the Rule, switch the rule on and off, improve particulars and con­ditions, include additional Regulations, or delete a Rule. Group Messages/Voicemail Greetings.

This setting is for the Team voicemail greeting , which callers to the team exten­sion hear when they are sent to voicemail. From Settings > Cellular phone System > Group > tap a Simply call Queue team name. Scroll down and faucet Messages and Notifications . Tap Queue Hrs or Soon after Several hours , if offered.

Tap Voicemail Greetings . Browse or Play the script for the default greeting, or re­cord a customized greeting. To record a tailor made Group voicemail greeting. Tap Customized and then faucet Record . Prov >You can designate a Group member to receive voicemail messages.

By default, TELUS Company Connect will save voicemail messages to a Group voicemail box. To designate a precise worker as the information receiver, tap Information Recipient and then faucet the title of the personnel. When you might be finished, tap Preserve . NOTE: If you designate a Team member as the mes­sage receiver, Group messages will no lengthier be saved to the Group voicemail box.

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